1. Russo, A. (2020). Recession and automation changes our future of work, but there are jobs coming, report says [online]. World Economic Forum. Available from:

2. Acemoglu, D., and Restrepo, P. (2022). Tasks, automation, and the rise in US wage inequality. Econometrica, 90(5), pp. 1973– 2016. Available from:

3. Roose, K. (2021, March 6). The robots are coming for Phil in accounting. New York Times [online]. Available from:

4. Patel, N. (2021, March 23). The robots are coming for your office. Verge [online]. Available from:

Chapter 1 | Automation Fundamentals 

1. Apollo Technical. (2021). 15 employee productivity statistics you want to know [online]. Available from:, citing in part Invitation Digital. (2019). How many productive hours in a work day? Just 2 hours, 23 minutes…[online]. Voucher Cloud. Available from:

2. Zhu, M., Yang, Y., and Hsee, C.K. The Mere Urgency Effect. Journal of Consumer Research, 45(3), pp.  673–690.; Bellezza, S., Paharia, N., and Keinan, A. Conspicuous consumption of time: When busyness and lack of leisure time become a status symbol. Journal of Consumer Research, 44(1), pp. 118–138.

3. Sawhney, V. (2020). Why your brain dwells on unfinished tasks. Harvard Business Review. Available from:

4. Hotchkiss, J. (2013). How bad is our perception of time? Very! Huffington Post[online]. Available from:

5. Galef, J. (2013). A day late and a dollar short: The planning fallacy explained. Big Think [online].

6. Buehler, R., Griffin, D., and Ross, M. Exploring the ‘planning fallacy’: Why people underestimate their task completion times.” Journal of Personality and Social Psychology [online], 67(3), pp.  366–381. Available from:,_1994.pdf

Chapter 2 | Divide and Conquer 

1. Cain, C., and Haque, S. (2008). Chapter  31: Organizational workflow and its impact on work quality. In Hughes, R.  G. (Ed.), Patient safety and quality: An evidence-based handbook for nurses (pp. 750–777). Rockville, MD: Agency for Healthcare Research and Quality. Available from:

2. Caruso, R. (2007) Why does it take so long for our vision to adjust to a darkened theater after we come in from bright sunlight? Scientific American. Available from:

3. Pressfield, S. (2022). If you’re an aspiring writer or artist, I’ve got good news and bad news [online]. Available from:

4. Meadows, D. H. (2008). Thinking in systems: A primer. Vermont: Chelsea Green Publishing.

5. Iyengar, S. S., and Lepper, M. R. (2000). When choice is demotivating: Can one desire too much of a good thing? Journal of Personality and Social Psychology, 79(6), pp.  995–1006. Available from:; see also Iyengar, S. (n.d.). The famous jam study [online]. Available from:; Alina Tugend, A. (2010, February 26). Too many choices: A problem that can paralyze. New  York Times [online]. Available from:

6. Kruse, K. (2016). Why more than one priority is already too many. Forbes [online]. Available from:

7. MindTools Content Team. (2022). The action priority matrix [online]. MindTools. Available from:

8. British Library. (2022). Henry Laurence Gantt [online]. Available from:; Lyons, T. (2018). A brief history of Gantt charts [online]. Association for Project Management. Available from:

Chapter 3 | Design and Implement 

1. Bierut, M. (2018, November 3). The genius of the London Tube map | Small thing, big idea, a TED series [online]. YouTube. Available at:; Green, O. (2019). London’s Underground: The story of the Tube. London: White Lion Publishing, pp. 6–8. 

2. Kruse, K. (2016, March 7) The 80/20 rule and how it can change your life. Forbes [online]. Available from:

3. Abend, L. (2019, July 8). Inside Barcelona’s unfinished masterpiece. TIME [online]. Available from:

Chapter 4 | Refine and Iterate 

1. King, S. (2002). On writing: A memoir of the craft. Pocket Books. 

2. Pressfield, S. (2012). The war of art: Break through the blocks and win your inner creative battles. Black Irish Entertainment. Available from:

3. Twin, A. (2022). Key performance indicator (KPI): Meaning, types, examples [online]. Investopedia. Available from:

4. Nahal, C. (1988). People and performance: The best of Peter Drucker on management. New Delhi: Allied Publishers, p. 120; see also Drucker Institute, Did Peter Drucker say that? [online]. Available from:

5. MindTools Content Team. SMART goals: How to make your goals achievable [online]. MindTools. Available from:; see also Doran, G.  T. (1981). There’s a SMART way to write management’s goals and objectives. Journal of Management Review, 70, pp.  35–36. Available from:

6. Healthline Editorial Team. (2020). The human body: The human body systems [online]. Healthline. Available from

7. LibreTexts Medicine. 5.1: Organs and systems of the human organism [online]. Available from:

8. NPR Staff. (2011). After 40 years, grisly ‘Exorcist’ book gets a rewrite [online]. Available from:

9. Toyota. (2017). How Kaizen can power your productivity [online]. Available from:

10. Toyota. (2017). How Kaizen can power your productivity [online]. Available from

11. Salvador, F., and Sting, F. J. (2022). How your company can encourage innovation from all employees. Harvard Business Review [online]. Available from:

12. Jotform. (n.d.). What is kaizen? [online]. Jotform Blog. Available at: [Updated November 28, 2022]; Jotform. (n.d.). What are the lean principles? [online]. Jotform Blog. Available from: [Updated November 28, 2022]; Lean Enterprise Institute. (n.d.). A brief history of lean [online]. Available from:

Chapter 5 | Design a Life Without Busywork 

1. Dillard, A. (2013). The writing life. New York: Harper Perennial. 

2. The Derek Bok Center for Teaching and Learning. (2011). How memory works [online]. Harvard University. Available from:

3. Gasaway, R. (2022). Task saturation impacts situational awareness [online]. Situational Awareness Matters. Available from:

4. Harvard Health Publishing. (2021). Forgetfulness: 7 types of normal memory problems [online]. Harvard Medical School. Available from:

5. Donovan, J. (2009). Interview: A conversation with Larry Halff about the relaunch of Ma.gnolia. TechCrunch [online]. Available from:

6. Caldre, M. (2009). “Ma.gnolia suffers major data loss, site taken offline. Wired [online].

7. Bundale, B. (2022, July 23). Rogers unable to switch customers to Bell, Telus, despite competing carrier offers. Canadian Press, CTV News [online]. Available from:

8. CBS News. (2015, August 27). ‘Reply-all’ email catastrophe hits Thomson Reuters [online]. Available from:; Taylor, K. (2015). How an accidental email sent to 33,000 people created a ‘reply all’ nightmare. Entrepreneur [online]. Available from:

9. Newport, C. (2021). Email is making us miserable. New Yorker [online]. Available from:

10. Zapier Editorial Team. (2021). Meetings aren’t killing productivity; data entry is [online]. Zapier Data Reports. Available from:; Perlow, L. A., Hadley, C. N., and Eun, E. (2017). Stop the meeting madness. Harvard Business Review, July–August. Available from:

11. Associated Press. (2019). AP to automate men’s college basketball game previews using Automated Insights [online]. Available from:

12. Automated Insights. (n.d.). The Associated Press used NLG to automate NCAA Division I men’s basketball previews during the 2018 season allowing their journalists to focus on writing critical, qualitative articles [online]. Available from:

13. Stahl, A. (2018). Here’s how creativity actually improves your health. Forbes [online]. Available from:

14. Marchese, D. (2022, July 17). This Pioneering economist says our obsession with growth must end. New York Times Magazine [online]. Available from:

15. Mauss, I. B., Tamir, M., Anderson, C. L., and Savino, N. S. (2011). Can seeking happiness make people happy? Paradoxical effects of valuing happiness. Emotion, 11(4), pp. 807–815. Available from:

16. Business Wire. (2022). Happiest workplaces have the highest levels of automation, as employees say robots bring more rewarding work [online]. Available from: